COMMUNICATION SKILLS

A One Day Course

Course Outline

For

All personnel whose jobs require effective communication skills.

Purpose

To give course members an understanding of the fundamentals of interpersonal communication and raise their level of communication skills.

To enable the company to improve interdepartmental communication.

Content

• Defining communication
• The methods of communication
  • Verbal
  • Non-verbal
• Questioning and listening skills
• Overcoming barriers to communication
• Improving communication
  • Person to person
  • Between departments